CTIOS ERROR_IO_PENDING

If you get this error in CTIOS logs then it means you are hitting a bug in 8.0.3 version of CTIOS. Get ready for update

04:07:08 CTIOS1-ctios Trace: IOCPConnectionMgrThread[7076], Client[00018,0404F058]: PostWrite, ERROR_IO_PENDING, PendingWrites(25) for Client(18) atAddress(10.x.x.x), Total Client pending write operations is 25 for 13 Client(s) connected.

It could be a problem that ctios client was very slow to respond to the ctios server requests. And this would cause ctiossvr uses up tcp/ip socket buffer, CSCtk05802. This is an enhancement defect to cope with the slow
client response.
The fix is in 8.5.2. Due to the complicated implementation of the fix, this
defect can't be built into ES.

How To display DateTime on Agent Desktop

To Display Date & Time on Agent desktop , First decide in Which Call Variable you are going to put Date & time value to display on Agent Desktop. For example lets say we put Date & time value in Variable 8 double click on Set Variable node in ICM script editor , you will get set Properties dialogue box select Call under Object type then select PeripheralVariable8 from Variable drop down box & now put this formula ( formula is the combination of different built-in formulas) .

So Here we go

concatenate(day(date()),"/",month(date()),"/",year(date)," ",concatenate(hour(time()),":",minute(time()),":",second(time())))

Please let me know if you have some suggestions.

View of CAD Client in French Language

Unable to download file. Could not open request on Cisco CAD

Problem

 pop-up error is received: 

Unable to download file. Could not open request. 

You receive this pop-up  when launching CAD. To get rid of this error Press OK and the error goes away, & CAD will load.

However the this indicates that automatic updates which CAD clients check when it is loaded is  not functioning.

Solution

There are two ways of fixing this issue

• One way is to disable proxy on agent machine . check under Internet options
• Second way is to disable automatic updates on CAD server .

 Log on as local administrator on CAD server . Run the postinstall.exe (C:\Program Files\Cisco\Desktop\bin)

Go to the Services configuration and there you will find “would you like CAD automatic updates enabled ?” 

click on “NO”

Restart your machine , to launching CAD and enjoy 

Call Failure on SendToVRU Node in ICM Script

I would like to share one very interesting observation during one of my UCCE project at one big Telecom Company. During this project everything goes according to plan, except getting call failure on Send to VRU node in ICM scripts, after going through the logs of CVP, I found that gateway is rejecting calls & getting 403 Call Forbidden response in CVP (CVP8 was being used)Logs . After further investigation found out that gateway is rejecting calls because  of toll fraud security settings on gateway.

If toll fraud security  is not configured correctly it will drop untrusted endpoints traffic . Solution is to configure the correct toll fraud security setting otherwise disable IP address trusted list authentication altogether.

How to fix Skype

To fix Skype , Go to C:\Users\Administrator\AppData\Roaming\Skype there you will find a file name

" shared.xml " just delete or move that file to some other folder . After removing shared.xml file , open your skype give your user name and password it will work .it worked for me I am sure it will work for you .

enjoy your skype!!!

Skype Crashed

Today around 16:15 popular Skype crashed . Message tweeted by Skype on Twitter is

@Skype
Thanks for your patience – we’ve identified the problem and will be rolling out a fix soon.


Skype temporarily stopped download service, if you try to download you will get this message on their download page.

As skype is now acquired by Microsoft, so may be Microsoft is confirming its ownership & making compatible with Microsoft windows & other products.